Managed Contracts
Breakdowns can be a part of running a business, but a loss in productivity does not have to be
You’ve done everything right, you have the correct hardware, you streamlined your processes, trained you staff and everything is working efficiently…until something breaks.
There are two main options available with our managed contracts and our breakdown cover can be tailored to meet your exact needs and minimise loss.
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Keep reading to find out more or contact us for further details.
2. Broken devices are sent to us, we will take care of the repair and manufacturer agreements and return the device to you configured and ready for use.
You have paid for a repair service to minimise downtime, but are unconfigured devices sat on your IT desk for weeks?
For mobile devices, Return to Manufacturer contracts are a popular and easy option. They allow you to simply log the fault with the manufacturer and return the devices for repair. However, a common issue is while they are returned repaired, they are wiped to their factory settings. An unconfigured device is an unusable device and reconfiguring can be crucial time out of the day for your busy staff.
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We understand the importance of minimising device downtime, which is why Maxim offer Managed RTM contracts. Any repaired devices are fully reconfigured to your specific requirements and sent back to you ready to use out of the box. The device can immediately be put back to work, and you are truly receiving the benefits from your repair services.
Step One:
Log the fault
Step Two:
Return the device for repair
Step Three:
Device comes to Maxim for configuration
Step Four:
Device is returned to you, ready for use straight out of the box
But what if you can't be without your full fleet of devices?
If you simply cannot be without your full fleet of devices, a swap out contract may be for you! If your device breaks, all you need to do is swap it out with a device that is stored here at Maxim. Our engineers will take care of loading the correct configurations and you will receive a device that is ready to use.
1.
Log the job with Maxim
SWAP OUT
CONTRACTS
2.
Return the device for repair
3.
A spare device is configured
4.
Spare device is shipped out to you
5.
Damaged device is repaired and put into stock
6.
spares stock is then ready for the next job